Junior Systems Administrator

Own first-line support for the whole business by triaging, resolving, and escalating IT issues while closing the loop every time. Administer the Microsoft 365 tenant, including users, groups, mailboxes, MFA, Intune, and mobile devices. Monitor and manage the endpoint fleet through NinjaOne for patching, alert triage, and remote support. Provision and decommission laptops, phones, and peripherals for head office and stores, maintaining an accurate IT asset register. Run end-to-end onboarding and offboarding processes for accounts, devices, licenses, access, and returns. Convert repeat questions into knowledge articles or guides to empower staff. Requires formal technical study, hands-on Windows 11 and Microsoft 365 familiarity, and clear communication skills. Initial term is six months with a view to ongoing employment.