Junior Service Desk Engineer
On-siteHyderabad, Telangana, India
Job Summary
Provide first-level IT support to global users via calls, chats, and tickets, logging and managing incidents in the ticketing system per defined SLAs. Diagnose and resolve basic technical issues related to operating systems, MS Office applications, email, and connectivity, escalating complex cases to next-level teams. Maintain documentation of incidents and solutions while adhering to IT policies and security guidelines. Work night shifts to support users across the USA and other global locations. As a fresher, you will apply strong communication skills and problem-solving abilities to deliver timely assistance. Join Guidehouse India to contribute to advisory, technology, and managed services that drive meaningful impact across commercial and public sectors.
Required Qualifications
- Engineering / Science graduate (or equivalent qualification)
- Experience Criteria: Fresher
- Strong verbal and written communication skills in English
- Basic hands-on knowledge of laptops, desktops, and peripherals
- Understanding of operating systems (Windows) and MS Office tools
- Good problem solving and analytical skills
- Ready to work in rotational shifts covering 24/7 support
Desired Qualifications
- Strong problem-solving mindset and willingness to learn
- Ability to quickly grasp new tools, technologies, and processes
- Good customer service orientation and teamwork skills
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