Junior Risk Analyst
RemoteSerbia
Job Summary
Analyze client, affiliate, and customer activities to detect fraud patterns and prevent fraudulent transactions and chargebacks. Review long- and short-term data trends to provide in-depth fraud analyses, develop solutions for high-risk issues, and extract regular data reports. Monitor transaction information, investigate complaints regarding client operations, and handle fraud notifications. Communicate with clients via email and phone to schedule follow-ups and track progress for previously reviewed accounts. Coordinate workload of temporary Anti-Fraud Agents and retain information from daily interactions with supervisors. Work 2-10PM CET in Serbia supporting global e-commerce payment systems.
Required Qualifications
- High school degree or equivalent education
- Ability to be inquisitive in seeking out and understanding risk in the company's systems
- Ability to be self-motivated and exhibit a high degree of professionalism
- Ability to quickly identify and troubleshoot customer issue appropriately
- General knowledge of basic internet technologies
- Intermediate proficiencies with current web browsers, Microsoft Word, and Excel
- Ability to retain and reapply information learned during day to day interactions with supervisors and Management
- Excellent English language skills, both verbal and written
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