Junior Quality and Training Specialist
HybridRiyadh, Riyadh Region, Saudi Arabia
Riyadh, Riyadh Region, Saudi ArabiaHybridPart TimeEntry LevelTransportation ServicesMedium
Part TimeEntry LevelMediumTransportation Services
Job Summary
Coordinate training sessions and prepare bilingual materials in English and Arabic for chauffeur competency areas. Conduct quality audits, spot checks, and follow-up documentation while reviewing performance trends to identify recurring gaps. Work directly with field partners to reinforce service standards and share improvement ideas with the team. Collaborate with the Team Lead and cross-functional stakeholders on day-to-day quality and training topics. Support partners in understanding service expectations and promote a culture of accountability and continuous improvement within the KSA Operations team.
Required Qualifications
- 1–3 years of relevant experience in operations, training coordination, quality assurance, hospitality, customer service, or a similar environment
- Fluency in English and Native level Arabic
Desired Qualifications
- A clear commitment to quality, professionalism, and delivering high service standards
- An interest in operational execution and field-based work
- Excellent attention to detail and a structured way of working
- Confidence working with data in a practical way to spot trends and support decisions
- Good organizational and communication skills, with the ability to manage multiple tasks effectively
- Well-developed interpersonal skills and cultural sensitivity when working with diverse groups
- The ability to give clear guidance, provide constructive feedback, and build positive working relationships
- A willingness to learn, take ownership of your area, and grow within a dynamic operations environment
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