Junior Process Analyst - RCM

Junior Process Analyst - RCM role in India responsible for answering insurance telephone inquiries, performing pre-call analysis, checking status via payer, IVR or web portal services, recording after-call actions, and performing post-call analysis for claim follow-up. Tasks include resolving inquiries at first contact, analyzing accounts receivable data to identify underpayments and top denial reasons, applying appropriate codes in denials documentation, solving complex scope-wise problems with minimal supervision, and interacting with key stakeholders. Requires US shift timings, strong MS Office knowledge, and a focus on developing knowledge of business and operational processes within healthcare revenue-cycle software. Net typing speed of 30 wpm with 90% accuracy is required, along with good English written and listening skills.