Junior Payments, Risk & Fraud Analyst
HybridBelgrade, Central Serbia, Serbia
Job Summary
Process customer withdrawals accurately and in a timely manner while performing KYC checks and validating documents. Investigate and resolve missing or delayed transactions, conduct risk assessments on player accounts, and monitor for fraud, suspicious behavior, and bonus abuse. Escalate complex high-risk cases to senior team members and liaise with Payment Service Providers regarding transaction issues. Maintain accurate records of investigations and actions taken while communicating effectively with internal teams such as Customer Support, VIP, and Compliance. Follow internal procedures, regulatory requirements, and industry best practices within a 40-hour shift-based schedule including weekends and public holidays.
Required Qualifications
- Strong attention to detail
- Analytical mindset
- Good organizational skills
- Problem-solving skills
- Ability to work in a fast-paced environment
- Strong communication skills (written and verbal)
- Willingness to work in shifts, including weekends and public holidays
Desired Qualifications
- Basic understanding of payments, fraud, or risk
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