Junior IT Support Specialist

Conduct first-level IT support by investigating and resolving common incidents on site and remotely while logging tickets in the internal service desk system. Set up, install, and maintain IT equipment including laptops, printers, and mobile phones, and carry out simple hardware repairs following documented specifications. Assist users with basic questions on standard tools, escalate complex cases to senior colleagues, and maintain the IT hardware inventory to track compliance. Apply security requirements and treat all information as confidential while working alongside experienced support engineers in a multinational environment.