Junior IT Specialist
On-siteCairo, Cairo, Egypt
Job Summary
Troubleshoot network, hardware, and software issues as the first point of contact for client requests handled via ticket systems or email. Diagnose problems across different operating systems and escalation paths, then follow up with external providers until resolution. Record events and resolutions in logs while maintaining daily IT department operations and client software installations. Assess the IT infrastructure regularly to ensure it meets necessary demands and deliver accurate product information to customers. Work on a shift basis with an on-call rotation, managing tasks effectively within a global cooperative team environment.
Required Qualifications
- B.Sc. in Computer or Communication Engineering or Computer Science
- Good written and spoken English
- Organized for working in a global cooperative team environment
- Good troubleshooting skills
- Different Operating Systems Knowledge (Microsoft, Unix / Linux, etc)
- Networking Support Knowledge analysis of network problems (LAN/WAN)
- Confident control of analysis tools
- Technical interpretation of technical error message retrievals
- Identification of coherence between individual messages of systems and customers
- Willing to work on a shift basis and On-call
- Confident negotiation and online documentation (throughout the negotiation)
- Good understanding of the global cooperative team environment
- Understanding of the Telecommunications Market
- Working under stress, Multitasking, Dynamic and Customer-oriented
- Handle Jobs with accuracy and high quality
- Maintain service stability
Desired Qualifications
- ITIL knowledge is a plus.
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