Junior IT Administrator
HybridMexico City, Mexico City, Mexico
Job Summary
Resolve daily technical support tickets for local users, including software configuration, access issues, and email troubleshooting. Configure and deploy computer equipment for new hires while recovering and formatting hardware for departing employees. Control and maintain physical IT inventory in Mexico, providing support for meeting rooms. Filter and diagnose complex problems to escalate them properly to Senior IT Administrators. Requires 1 to 2 years of experience in Technical Support or Helpdesk roles with practical knowledge of Google Workspace, Microsoft 365, and Active Directory. Intermediate-Advance conversational English and clear communication skills are essential.
Required Qualifications
- 1 to 2 years of previous experience in Technical Support, Helpdesk, or similar IT roles
- Practical knowledge in administering corporate platforms (e.g., Google Workspace, Microsoft 365, Active Directory / Entra ID)
- Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow)
- Basic experience in hardware maintenance and configuration (Windows / macOS)
- Intermediate-Advance conversacional level of English
- Service-oriented and proactive attitude: Willingness to learn quickly and resolve basic operational blockers independently
- Clear communication: Ability to document processes within tickets and communicate status updates without falling into unnecessary over-reporting
- Teamwork: Ability to follow operational guidelines and rely on team mentors (technical references) for professional development
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