Junior Digital Customer Success Manager - Dutch speaking
HybridUtrecht, Utrecht, The Netherlands
Job Summary
Design and execute scalable outreach programs, in-app notifications, and webinars to drive deep product activation across your portfolio. Identify customers needing engagement nudge or expansion using data triggers and CRM automations, then co-create proactive, tech-first customer journeys with AI activation strategies. Take ownership of a business segment to master one-to-many success while jumping into personal meetings when a human touch is required for growth. This hybrid role sits at the intersection of relationship management, data-driven marketing, and tech enthusiasm within a $36M Series A scale-up. You will work with Dutch-speaking clients to translate complex technical topics into actionable advice, supported by a strong onboarding program and a learning budget.
Required Qualifications
- Dutch language proficiency
- English language proficiency
- approximately one year of professional experience
- business proficiency in both Dutch and English
- confidence supporting core Dutch market
- collaboration in both languages
- ability to translate complex technical topics into clear, actionable advice
- activating customers through scalable channels like webinars or video content
- self-starter mindset
- looking for more efficient, automated ways to solve manual problems
- hybrid working
- 2 months per year to work abroad
Desired Qualifications
- experience with automations
- exploring how AI can optimize workflows
- working with AI-driven features
- automation
- data
- tools that help move faster and smarter
- thoughtful use of AI that creates real value for customers and teams
- hands-on training
- dedicated buddy
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