Junior Customer Support Agent (night shifts) - RiseGuide
On-site · Remote, Oregon, United States
Remote, Oregon, United StatesOn-siteFull TimeEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Be the voice and face RiseGuide for users: respond to queries via email and chat, with future phone support; work on shifts including night shifts; achieve KPIs; improve support processes from macro updates to testing and launching new tools and flows; deeply immerse in the product to quickly master support flows, identify pain points, and help enhance service efficiency and user satisfaction.
Required Qualifications
- 3+ months of experience in Customer Support (or related domains)
- Fluent English (B2+) for written and spoken communication with users worldwide
- Attention to detail when gathering information for escalation to technical, product, and legal teams
- Empathy and customer-centric approach
- Fast adaptability to new flows, tools, or processes
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