(Junior) Customer Success Manager (w/m/x)
$40,000–$54,000 year
HybridWien, Missouri, United States
EXPIREDWien, Missouri, United StatesHybridFull Time$40,000–$54,000 yearEntry LevelStartup
Full TimeEntry LevelStartup
Job Summary
Manage your international customer base throughout the entire lifecycle, from onboarding to long-term retention. Conduct training sessions and advisory calls to serve as an expert in messenger communication, automations, and the chatlyn platform. Learn hotel operations and translate insights into tailored guest journeys, templates, and AI configurations. Identify optimization opportunities and actively help clients maximize software value. Maintain customer data in Hubspot CRM and structure feedback into the team to drive product and process improvements.
Required Qualifications
- Gutes Gespür für Menschen
- Kommunikativ und beratungsstark
- Proaktiv
- Technisches Denken (Systemanbindungen wie PMS, Meta, Schnittstellen)
- Sichere Kommunikation auf Deutsch und Englisch (schriftlich wie mündlich)
- Erfahrung mit Prompting
Desired Qualifications
- Kenntnis der Hotellerie von innen
- Wissen über Gästekommunikation in der Praxis
- Quereinsteiger:innen aus der Hotellerie
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.