Junior Costumer Support Specialist
On-siteMedellín, Antioquia, Colombia
Medellín, Antioquia, ColombiaOn-siteFull TimeEntry LevelMedium
Full TimeEntry LevelMedium
Job Summary
Respond to customer queries, perform outreach, and complete weekly pulse updates to build strong relationships. Identify new customers, update Salesforce data, monitor system usage, and track ticket statuses while protecting confidential information. Pull reports, schedule Zoom meetings, and manage administrative tasks to support the manager in maintaining a healthy customer base. This remote role within GTS' LATAM team offers international project exposure and career development paths in a collaborative, mentorship-driven environment.
Required Qualifications
- Microsoft 365
- Salesforce
- Salesloft
- ClientSuccess
- Tableau Reader
- Zoom
- Gong
- Slack
- Calendly
- internal tools
- Advanced/fluent English
- high attention to detail
- strong time management
- ability to multitask in a fast-paced environment
- Proactive
- organized
- collaborative
- dependable
- customer-focused
- capable of working independently or in teams
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