Junior Business Technology & Automation Specialist
$45,000–$60,000 year
On-siteWatertown, Massachusetts, United States
Watertown, Massachusetts, United StatesOn-siteFull Time$45,000–$60,000 yearEntry Level
Full TimeEntry Level
Job Summary
Support users with everyday Microsoft 365 questions and triage requests to Advantage Technology. Build simple workflows using Power Automate, Forms, Lists, and Planner to improve adoption of Copilot and other tools. Identify manual work for automation and document common issues with user-friendly guides. Work with departments to understand daily processes and suggest improvements. This junior role focuses on Microsoft 365 adoption and workflow optimization within a 325-employee relocation company.
Required Qualifications
- 1 to 3 years in IT support, help desk, operations support, or business systems
- Comfortable helping nontechnical users
- Enjoy figuring out how work happens and making it better
- Curious about automation, AI, and Microsoft 365
- Organized, reliable, and eager to learn
- Like being part of a team but can work independently
- Solid Microsoft 365 experience
- Strong communication and troubleshooting skills
- Good documentation habits
- Interest in Power Automate and workflow automation
- Ability to work remotely and stay organized
Desired Qualifications
- Power Automate experience
- Experience with Forms, Lists, Planner, or Power Apps
- Basic understanding of Entra ID, MFA, permissions, and user workflows
- MS900, PL900, or CompTIA A+
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