Junior Account Manager Ticketing (m/w/d/x)

Serve as the primary contact for event organizers via email and phone, answering inquiries and providing guidance to ensure customer satisfaction. Assist new clients in setting up ticket shops and configuring their events within the platform. Act as a problem solver by identifying issues and implementing solutions with support from senior colleagues. Listen to customer feedback to demonstrate how to optimize software usage and maintain long-term relationships. This role includes an intensive onboarding period with a dedicated mentor and involves occasional weekend availability for emergencies, typically once monthly with time off. ticketpay offers an unlimited contract in a stable growth industry, providing modern office equipment and a flat-hierarchy culture focused on team collaboration and shared success.