Juneau - Relationship Specialist 2 - Full time - Onsite (AK)
$62,629–$62,629 year
On-siteJuneau, Alaska, United States
Job Summary
Consult members in person or by phone to identify needs, offer solutions, and follow up on pending transactions. Process consumer loans, open new accounts, issue debit cards, and handle cash disbursing while maintaining branch balance and reporting suspicious activity. Perform account maintenance tasks including name changes, beneficiary updates, and notary services. Meet performance goals and revenue targets by engaging in "Conversations that Matter" and supporting organizational events like car sales and open enrollments. Represent Nuvision Federal Credit Union professionally while ensuring member confidentiality and demonstrating sound judgment.
Required Qualifications
- 1 year experience in a similar position and prior loan experience and reaching service and performance goals
- Knowledge of all applicable Federal, State and NCUA regulations, including but not limited to BSA, Regulation CC, Regulation D and Regulation E
- Comprehensive knowledge of all deposit account products and all services
- Working knowledge of loan products and associated system(s) (Loans PQ – loans decisioning system)
- Proven ability to garner business
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Capable of working under pressure and with frequent interruptions
- Proficient in the operations of a PC and Microsoft applications including Outlook, Word and Excel
- Good verbal communication (in-person and over the phone), written communication, problem solving, member service, and organizational skills
- Attention to detail
- Successful completion of all compliance related coursework
- NMLS Registered
Desired Qualifications
- Notary preferred
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