JR26061096 Business Process Senior Associate
HybridQuezon City, Metro Manila, Philippines
Quezon City, Metro Manila, PhilippinesHybridFull TimeSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Process and analyze financial and non-financial transactions for Canadian Group Benefits in alignment with Service Level Agreements. Attain mastery of Business Unit policies governing these transactions and report system issues affecting operational performance. Perform assigned duties including office management tasks, data entry, and document handling to ensure efficient operations. This role supports the Insurance Operations team at Manulife/John Hancock, a global financial services provider committed to digital innovation and customer-centric solutions. Candidates may work day or night shifts.
Required Qualifications
- Bachelor's degree
- 2 years of BPO, back-office, or administrative experience
Desired Qualifications
- experience in back-office operations or administrative roles
- familiarity with office management tasks
- data entry
- document handling
- providing general support to ensure efficient office operations
- Proficiency in Microsoft tools
- effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences
- Ability to apply critical thinking and problem-solving skills in a work environment
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