JR IT Support Specialist
$65,000–$75,000 year
On-siteToronto, Ontario, Canada
Job Summary
Serve as Tier 1/2 support for hardware, software, and connectivity issues via phone, email, chat, and walk-up. Triage, prioritize, and resolve tickets in the ITSM system within defined SLAs, escalating complex issues with clear documentation. Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune, while managing user lifecycles via Azure Active Directory. Deploy and configure Windows endpoints using Intune or SCCM, troubleshoot LAN/WAN connectivity, and enforce security policies. Contribute to IT projects and propose process improvements to reduce recurring incidents. Join a supportive, team-first environment focused on internal mobility and career progression with ongoing training and mentorship.
Required Qualifications
- 1–3 years of IT support experience (helpdesk, desktop support, or internship equivalent)
- Hands-on experience with Windows 10/11 administration and Microsoft 365 (Exchange Online, Teams, SharePoint)
- Working knowledge of Active Directory / Azure AD (Entra ID), user and group management
- Familiarity with TCP/IP networking fundamentals (DNS, DHCP, VPN, basic switching/routing concepts)
- Strong troubleshooting methodology and ability to communicate technical concepts to non-technical users
- Experience with an ITSM or ticketing system (ServiceNow, Jira, Zendesk, or similar)
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent practical experience and certifications
Desired Qualifications
- Microsoft certifications: MS-900, AZ-900, MD-102 (Endpoint Administrator), or SC-900, and experience with CompTIA A+, Network+, or Security+
- Experience with endpoint management tools: Microsoft Intune, Autopilot, or SCCM/MECM
- Exposure to PowerShell scripting for task automation and administration, as well as familiarity with ITIL v4 practices; ITIL Foundation certification is a plus
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