Jr. Enterprise Watch Officer
On-siteSt. Louis, Missouri, United States
Job Summary
Manage Critical Priority 1 tickets to resolution and monitor operational activities of all cells within the ESC to maintain centralized situational awareness of NGA IT services. Communicate the status of the operational infrastructure and provide briefings to senior leadership on the status of the IT enterprise. Prepare and deliver the Daily Operations briefs, collect and coordinate upcoming days' AOs, and recommend mitigation activities to minimize downtime and restore services. Assist in assessing the impact of events on mission capability and coordinate with impacted mission partners during unscheduled outages. Requires TS/SCI clearance, ServiceNow experience, and ability to work Panama Day Shift hours.
Required Qualifications
- Bachelor's Degree
- Associate's degree
- High school diploma or GED equivalent
- 2+ years relevant experience
- 4+ years relevant experience
- 6+ years relevant experience
- Operational experience with ServiceNow
- Experience in the Intelligence Community
- TS/SCI Clearance
- Ability to obtain CI poly
- Successfully pass background and drug screening
- Ability to work Panama Day Shift hours
- Ability to work independently
- Ability to work well within a team setting
- Ability to manage multiple efforts with time-related constraints
- Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups
- Ability to provide technical assistance and support over the phone
- Good phone skills
- Professional demeanor
- Previous customer service experience
- Good problem-solving skills
- Ability to visualize a problem/situation
- Ability to think abstractly to solve it
Desired Qualifications
- Active CompTIA Security+ certification
- Master's Degree
- Ability to train end users on frequently asked technical issues
- Experience working in a home office setting
- Friendly presence
- Helpful attitude
- Good interpersonal skills
- Excellent skills in Microsoft Word, Excel, and other Office applications
- Proficient with Microsoft Office Applications
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