Jr. Enterprise Watch Officer
On-siteSt. Louis, Missouri, United States
Job Summary
Manage Critical Priority 1 tickets to resolution and monitor operational activities of all cells within the ESC to maintain centralized situational awareness of NGA IT services. Communicate operational infrastructure status and provide briefings to senior leadership on IT enterprise health. Prepare and deliver Daily Operations briefs while recommending mitigation activities to minimize downtime and restore services. Assist in assessing event impacts on mission capability and coordinate with impacted mission partners during unscheduled outages. Requires TS/SCI clearance, ServiceNow experience, and ability to work Panama Day Shift hours.
Required Qualifications
- Bachelor's Degree
- 2+ years relevant experience
- Associate's degree and 4+ years relevant experience
- High school diploma or GED equivalent and 6+ years relevant experience
- Operational experience with ServiceNow
- Experience in the Intelligence Community
- TS/SCI Clearance with the ability to obtain CI poly
- Successfully pass background and drug screening
- Ability to obtain CI poly
- Ability to work Panama Day Shift hours
- Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
- Excellent skills in Microsoft Word, Excel, and other Office applications
- Proficient with Microsoft Office Applications
- Ability to provide technical assistance and support over the phone
- Good problem-solving skills
- Ability to visualize a problem/situation and think abstractly to solve it
Desired Qualifications
- Active CompTIA Security+ certification preferred
- Master's Degree
- Experience working in a home office setting
- Ability to train end users on frequently asked technical issues
- Previous customer service experience
- Good phone skills
- Professional demeanor
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