Jr. Customer Engagement & Retention Manager (Jr. CRM Manager)
HybridVienna, Vienna, Austria
Vienna, Vienna, AustriaHybridFull TimeEntry Level
Full TimeEntry Level
Job Summary
Build, QA, and deploy one-time-campaigns across email, push, and in-app messaging by setting up templates, segmenting audiences, and verifying links before launch. Run A/B tests, analyze performance reports, and optimize campaigns based on data insights to drive engagement and purchase behavior. Write engaging copy and subject lines, track competitor activity, and collaborate with designers and the influencer team to align creative assets and plan quarterly initiatives. Support global sales CRM execution during peak seasons, ensuring timely delivery and continuous improvement through experimentation.
Required Qualifications
- 2 years experience working in a marketing role in e-commerce, subscription or D2C environments
- Basic understanding of segmentation logic or lifecycle marketing concepts
- Excellent written and spoken English and German (Native or C2 level), with a knack for copywriting (e-mail content, in-app messages, banners, etc.)
- Comfortable working with data and reporting tools to read campaign performance and draw basic conclusions
- Strong attention to detail, structured working approach and ability to self-organize and prioritize tasks — can manage multiple priorities and work well in a fast-paced environment
- Ability to structure information and present it well to the stakeholders
- A proactive, curious mindset, with high eagerness to learn
- You have the right to work in the EU/Austria and are based in Vienna or open to relocating
Desired Qualifications
- Experience with consumer apps
- Exposure to global or multi-market CRM campaigns
- Other European languages are a plus
- Prior experience running A/B tests
- Experience working in a cross-functional environment
- Experience in user, competitor or market research
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