Jr. Azure Technician
$150,000–$200,000 year
HybridMcLean, Virginia, United States
Job Summary
Troubleshoot hardware, software, and network issues across user systems and infrastructure while building, rebuilding, and configuring laptops, desktops, and virtual machines. Support physical network setup activities, manage and maintain Office 365/Azure GCC High tenants, and handle patch management and endpoint hardening to ensure compliance with DoD and federal security requirements. Provide remote and onsite technical support for Windows 10/11 systems, VPN, firewall, and remote access solutions, proactively monitoring system performance to address potential issues before they impact operations. Collaborate with stakeholders to resolve complex technical issues and implement process improvements within a CMMC-compliant environment supporting DoD contractors and commercial entities.
Required Qualifications
- Minimum of three (3) years of computer support experience
- Hands on experience with Government Community Cloud High (GCC High)
- High School Diploma or GED
- Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management
- Skilled in computer system and network support, including standalone systems and peripheral devices
- Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments
- Strong background in software troubleshooting and issue resolution
- Solid understanding of computer networking and IT support practices
- Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS
- Proven technical support skills with a focus on end-user satisfaction
- Excellent ability to communicate complex technical concepts to non-technical users
- Strong problem-solving, troubleshooting, and analytical skills
- Ability to perform well under pressure while managing and prioritizing multiple tasks effectively
Desired Qualifications
- CompTIA A+ certification is preferred
- Previous help desk or technical support experience preferred
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