Jr Application Administrator
HybridBengaluru, Karnataka, India
Job Summary
Process routine user provisioning and deprovisioning, including creating accounts, assigning licenses, and managing permission levels per access Matrix. Handle straightforward access change requests, password resets, and SSO troubleshooting, escalating complex issues to the Mid-Level Administrator. Maintain license inventory records, flag dormant accounts, and assist with renewal preparation by pulling utilization data. Document every access action in the ITSM tool and contribute to the IT knowledge base with solutions to common access issues. Support new user onboarding and access review preparation for IT audit activities. Requires 1–2 years of IT support experience and familiarity with SaaS admin portals.
Required Qualifications
- 1–2 years IT support, helpdesk, or IT administration experience
- Basic familiarity with SaaS admin portals — creating user accounts, assigning licenses
- Understanding of user access concepts — roles, permissions, least privilege
- ITSM tool experience — Jira Service Management, ServiceNow, or equivalent
- High attention to detail — accuracy matters more than speed
- Excellent written and spoken English for stakeholder communication, technical documentation, and vendor interactions
Desired Qualifications
- MS-900 or any IT certification preferred or working toward
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