Journeys - Bilingual Spanish/English Phone Support Representative - Onsite
$35,000–$50,000 year
On-site · Nashville, Tennessee, United States
Job Summary
As a Bilingual Customer Support Specialist I, you will provide exceptional service via phone, chat, SMS, and email, assisting customers with orders, promotions, shipments, product details, and returns. Key responsibilities include fostering customer relationships, collaborating with internal teams, and meeting performance metrics. Ideal candidates will possess strong communication skills, problem-solving abilities, and attention to detail, and must be fluent in both English and Spanish.
Required Qualifications
- High school diploma or GED
- Strong verbal, written, and interpersonal communication skills
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement)
- Bilingual proficiency in Spanish
Desired Qualifications
- 1-2 years of customer service or retail experience preferred
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and ability to multitask effectively
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding
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