Journeys - Bilingual Spanish/English Phone Support Representative - Onsite
On-site · Nashville, Tennessee, United States
Job Summary
As a Bilingual Customer Support Specialist I, you will provide exceptional service to customers through various channels including phone, chat, SMS, and email. Responsibilities include communicating accurate information regarding orders, fostering customer relationships, and working with internal teams to ensure a seamless customer experience. You will meet individual and team performance metrics and uphold company values while ensuring the security of customer information. Ideal candidates are proactive problem-solvers with strong communication skills and the ability to thrive in a fast-paced environment.
Required Qualifications
- High school diploma or GED
- Fluent in English with strong typing skills
- Bilingual proficiency in Spanish
- Reliable attendance and willingness to work a flexible schedule
Desired Qualifications
- 1-2 years of customer service or retail experience preferred
- Strong verbal, written, and interpersonal communication skills
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and ability to multitask effectively
- Proficiency in learning and using new software applications
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