Journeyman Field Support Technician
On-siteMiami, Florida, United States
Job Summary
Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution. Diagnose and resolve hardware and software issues, install and configure equipment, and perform onsite maintenance to ensure minimal disruption to client operations. Communicate complex technical concepts clearly to clients, help develop knowledgebase articles, and escalate complex issues while contributing to process improvement initiatives. Requires two years of position-specific experience, Security+, CompTIA A+, Network+, and DoD 8570.01-M IAT Level II certifications, plus an active TS/SCI clearance. Involves up to 50% travel and stationary computer operation.
Required Qualifications
- HS diploma
- Bachelor's degree (with 2 years' experience credit)
- Security+ certification
- CompTIA A+ certification
- Network+ certification
- Relevant vendor-specific certifications (e.g., Microsoft, Cisco)
- DoD 8570.01-M IAT Level II certification
- 3+ years of experience
- 2+ years of position-specific relevant experience
- Demonstrated experience troubleshooting hardware and software issues
- Experience with network troubleshooting and configuration
- Proficiency in installing, configuring, and troubleshooting Windows operating systems
- Experience with Active Directory
- Experience with remote desktop tools
- Experience with cybersecurity tools and best practices
- Experience with end-user device support (desktops, laptops, mobile devices)
- Active TS/SCI clearance
- Required Travel up to 50%
- Must be able to remain in a stationary position 50%
Desired Qualifications
- Bachelor's degree in information technology, computer science, or a related field
- Experience working in a managed services environment
- Experience with cloud technologies (e.g., AWS, Azure)
- Experience with scripting and automation tools
- Experience with advanced cybersecurity incident response and server administration and virtualization
- Advanced vendor-specific certifications (e.g., MCSE, CCNP)
- CISSP certification
- Other advanced security certifications
- ITIL Practitioner (or higher)
- Project Management certifications
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM)
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