Joshua Member Services Representative
$23,920,000–$27,040,000 year
On-siteJoshua, Texas, United States
Job Summary
Greet members, guests, and visitors while providing information on programs, services, and membership options. Assist with inquiries, registration, and resolving issues by processing applications, cancellations, and changes. Conduct membership tours and orientation sessions to promote benefits and support sales and renewals. Handle cash transactions for fees and payments, maintaining accurate records in the database. Monitor facility access, ensuring only authorized individuals enter, and report maintenance or safety concerns. Keep the front desk clean and organized, working collaboratively with staff to support the overall member experience.
Required Qualifications
- Must be minimum 16yrs of age
Desired Qualifications
- CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment)
- Previous customer service experience preferred
- Experience working in a community-focused organization or membership-based facility preferred
- Strong interpersonal and communication skills
- Ability to multitask and handle stressful situations with professionalism
- Proficiency in basic computer skills and familiarity with member management software
- Strong problem-solving skills and attention to detail
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