John Deere Support Center

Provide customer support at the John Deere/field dealership network by handling inbound/outbound calls, emails, and texts to diagnose hardware and software issues and deliver timely solutions. Act as an internal resource for dealership staff, participate in ongoing training, and sometimes develop and deliver training to customers and employees during off-season. Meet contact center metrics and follow case management requirements. Requires ability to use Microsoft Office Suites and related business software, willingness to travel to stores as needed, strong problem-solving and communication skills, and a high school diploma (technical degree preferred). Benefits include medical/dental/vision and life insurance, 401K with match, PTO/holidays, and opportunities for advancement within the company.