Jobs UNIVERSITY OF COLORADO BOULDER

Advisor role in the CU Boulder Student Financial Services Center delivering generalist support across billing, financial aid, and scholarship services to students, families, and campus partners. Handles high-volume inquiries via phone, email, and in-person interactions; explains financial accounts and aid processes; resolves concerns independently when possible and partners with other teams for more complex situations. Requires solid understanding of federal Title IV regulations, Colorado/state laws, and institutional policies related to tuition and fees, charges, refunds, and Tuition Assistance Benefits. Emphasizes accurate, clear information, compliant service, and a positive customer experience across diverse stakeholders.