Job Opportunities
On-site · Houston, Texas, United States or Dallas, Texas, United States
Job Summary
Customer Care & Dispute Specialist is the primary problem solver for invoice discrepancies, owning the dispute end-to-end from evidence gathering to resolution. Collaborates with Field Operations, Sales, Contract Management, Fulfillment, and Local Finance to drive timely cash flow, minimize DSO, and ensure customer satisfaction. Responsibilities include case ownership, root-cause analysis of disputes (e.g., pricing errors, incorrect bill-to details, missing documentation), cross-functional coordination, credit/debit memo processing within approved limits, regular stakeholder communication, process improvement, and KPI reporting. Requires investigation skills, ERP systems proficiency (e.g., SAP, HighRadius), Excel/PowerPoint proficiency, and travel as needed.
Required Qualifications
- 2-5 years in Accounts Receivable, Customer Service, or a site-based operational role
- Experience with ERP and Accounts Receivables systems (SAP, HighRadius)
- Strong MS Excel and PowerPoint skills
- Bachelor's degree preferred
- Travel: 20-25%
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