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Remote
Job Summary
Fulfillment Support Manager - LPC coordinates and executes new installation order fulfillment, prepares installation schedules/plans aligned with project timelines and customer expectations, ensures timely cross-departmental communication, and supports field teams involved in elevator and escalator installations. The role monitors and improves supply chain operations, proactively addresses issues, and collaborates with engineers, project managers, contractors, and suppliers to ensure seamless execution of installation projects, while engaging with customers to provide updates and address concerns, driving operational excellence and customer satisfaction. Requires post-secondary education (preferably in Business or Engineering) and 5-8 years in the elevator industry or related field with at least 3-5 years in a senior supervisory or management role, plus demonstrated coaching/mentoring, leadership, communication, and problem-solving skills.
Required Qualifications
- Post Secondary – preferably in Business or Engineering
- 5-8 years in elevator industry or related experience, with at least 3-5 years in a senior supervisory or management position
- Coaching and Mentoring ability to motivate and guide team members
- Leadership and People Management skills
- Proficient in MS Office
- Strong Communication and Customer Service focus
- Problem Solving and Presentation abilities
- Teamwork and the ability to work with engineers, project managers, contractors and suppliers
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