Job File Coordinator
$36,000–$40,000 year
On-siteGeorgetown, Delaware, United States
Job Summary
Monitor job file status, audit status, and work-in-progress items while maintaining internal and external communications. Review and validate initial field documentation, provide updates to insurance companies and clients, and ensure client requirements are followed. Prepare job file reports, complete and review documentation for final upload, perform job file backups, and execute the job close-out process. Assist other departments as needed. This role serves as the hub between the office and field production at SERVPRO of Sussex County North, focusing on compliance with insurance programs and national accounts.
Required Qualifications
- 2+ year(s) of administrative or office-related experience
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Experience with QuickBooks and/or general accounting principals
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Minimum of HSD/GED
- Ability to successfully complete a background check subject to applicable law
- Capability to work in a fast-paced, team-oriented office environment
- Ability to multi-task
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to lift files, open filing cabinets, and bending or standing as necessary
Desired Qualifications
- Experience with writing estimates, job file processes, and quality assurance
- Experience in service industry environment
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to learn new software, including Xactimate and proprietary software
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