Job Description Icertis CLM (Contract Lifecycle Management) Specialist
RemoteIndia
Job Summary
Manage the Icertis Contract Intelligence (ICI) platform by creating and updating contract types, templates, workflows, rules, attributes, clauses, and user/security groups. Act as the first responder for Severity 1 incidents, driving rapid diagnosis and resolution while troubleshooting issues, identifying root causes, and delivering remediation. Work directly with business users to gather requirements, prioritize enhancements, implement changes in lower environments, and facilitate UAT. Promote configuration changes across environments using P2P and follow Labcorp IT release processes. Support integrations with Salesforce, DocuSign, Office 365, SSO, and other enterprise platforms. Provide strategic guidance for future enhancements and cross-system integrations. This role reports under IT and provides ongoing support for Labcorp's global Legal department.
Required Qualifications
- Bachelor's degree in computer science, Information Systems, or related field
- 2 years or more of hands-on experience managing and configuring Icertis ICI
- 5 years or more of experience in an IT systems role
- Full-time, exempt (salaried) position
- 2nd shift schedule
- Standard business hours of Monday through Friday, 11:30 AM IST – 8:30 PM IST
- Flexibility in work hours, including earlier, later, or additional hours
- Reasonable notice provided when possible
- Strong analytical skills
- Communication skills
- Cross-functional collaboration skills
- Detail-oriented
- Excellent organizational abilities
- Project-management abilities
Desired Qualifications
- 1 year or more of experience installing and configuring Salesforce and DocuSign integrations in ICI
- 1 year or more of experience performing data migration activities including extracting metadata and migrating contracts into ICI
- 1 year or more of experience supporting Icertis AI modules including Vera Analytics, Negotiate AI, and Discover Copilot
- Icertis certifications (Practitioner, Technical Professional, or Administrator)
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