Jo Malone London, Boutique Manager 37.5hrs, 5 days, Fenwick Canterbury
On-site · Canterbury, England, United Kingdom
Job Summary
Boutique Manager role at Jo Malone London in Fenwick Canterbury overseeing store operations, leading and coaching a team of Sales Associates, executing in-store events, and driving sales performance while maintaining brand standards. Responsibilities include ensuring smooth day-to-day store operations, aligning team with boutique and brand vision, developing and implementing agile business plans to recruit and retain customers through events and customer relationship management, and managing leadership responsibilities with a focus on coaching, planning, and achieving sales and service targets. Requires proven retail management experience, strong leadership and communication skills, ability to analyze sales data and schedule staff, inventory and cash handling proficiency, and a track record of delivering exceptional customer service and proactive, autonomous work style. Perks include competitive remuneration, product discount, training and development opportunities, and a commission scheme.
Required Qualifications
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Experience of creating and executing in-store events
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
- Retail sales experience
- Teamleadership
- degree of experience dependent on business/Store size
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
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