Jira Engineer
On-siteSan Diego, California, United States
Job Summary
Respond to Jira Service Management trouble tickets for Orion products and facilitate client registration requests via tickets. Escalate critical issues requiring DevOps intervention and assist customers with migrating Jira projects from other U.S. Navy instances, including pre-migration assessments and providing migration files using scripts or the Configuration Manager add-on. Stage migrations in non-production environments for remediation, perform post-migration validation, and develop custom solutions when standard tooling is insufficient. Maintain runbooks, templates, and documentation while providing weekly status reports and participating in team meetings to share technical expertise.
Required Qualifications
- Secret clearance
- 10 years of IT experience
- 5+ years in Jira operations and administration roles
- Deep expertise in Jira administration
- Use of JSM
- Use of CMJ
- Proven experience standing up and maintaining Jira DevOps environments
- Experience with data migration tools
- Experience with Zephyr test management data—Squad
- Experience with Zephyr test management data—Essential
- Experience with Essential-to-Scale conversion tools
- Experience with Scale-to-Scale conversion tools
- Experience with eazyBI
- Experience with custom development environments
- Advanced ScriptRunner (Groovy)
- Database-level operations
Desired Qualifications
- Active CompTIA Security+ Certification
- Prior work with Navy or DoD enterprise applications
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