Jellycat Diner Experience Associate
$43,680–$43,680 year
On-site · New York City, New York, United States
Job Summary
Deliver the in-store Jellycat Diner Experience, selling plush diner food and exclusive Jellycat merchandise; serve as a brand ambassador and motivator on a retail team. Use scripted talking points with individual flair to guide guests, adapting to both children and adults while maintaining the experience. Apply and adapt the selling vision to handle multiple guests without compromising the guest experience. Demonstrate selling techniques to meet or exceed sales goals and KPIs; be the expert in your area and ensure accurate information. Complete weekly administrative tasks, replenish store areas, and escalate maintenance issues as needed. Maintain inventory levels and demonstrate ownership of the department. Flexible availability across days, evenings and weekends in a flagship retail environment; physical tasks include lifting up to 25 pounds.
Required Qualifications
- 1+ year experience in a fast-paced premium retail or experience-based environment
- An engaging and theatrical personality
- Ability to remain positive and in character for extended periods
- Experience in a performance, acting, music, or dance background a plus
- Familiarity with a premium or experience-based retailer a plus
- Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods
- Flexible availability across days, evenings and weekends
- Excellent communication, collaboration, and interpersonal ability
- Ability to demonstrate ownership of a department and complete weekly checklists
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