Java Product Support Engineer
RemoteColombia
Job Summary
Debug and troubleshoot incidents with Sonatype products; reproduce defects and file actionable issues for product engineering; replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more); represent Technical Support and customer interests in Engineering and Product Management discussions; assist product management in developing and prioritizing enhancement lists; summarize, communicate, and escalate customer experiences to management; contribute to and maintain our Knowledge Base; contribute to our diagnostic tools and utilities, and create new ones; respond to customer inquiries via support cases, email, chat, and phone.
Required Qualifications
- 3+ years experience supporting complex enterprise software solutions
- Ability to read and understand Java code
- Experience using Rest APIs
- Experience with testing and/or development of production quality Java based web applications
- Solid experience with Linux command line tools
- Experience with SQL databases (PostgreSQL is a plus)
- Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
- Experience with scripting languages (Python, Bash, Typescript, etc.)
- Experience with a major cloud platform like AWS, Azure or GCP
- Experience with container technology like Docker, Kubernetes or similar
- Exceptional communication skills, written and verbal
- Solid English proficiency
- Very good problem solver
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