Japanese Speaking Customer Support Representative
HybridKuantan, Pahang, Malaysia
Kuantan, Pahang, MalaysiaHybridFull TimeSmall
Full TimeSmall
Job Summary
Conduct live chat and email support for Japanese and English-speaking users on complex financial and crypto products. Manage inquiries and complaints from current and prospective users while ensuring accurate customer service experiences. Flag discrepancies, potential risks, or unusual situations to management promptly. Continuously seek improvements to enhance team performance and operational processes. Requires native-level Japanese proficiency, strong English skills, and experience in fintech or crypto environments. Full-time role in Kuala Lumpur with hybrid onsite/remote shifts.
Required Qualifications
- Native-level Japanese proficiency
- Confident support of users on complex, written interactions related to financial and crypto products
- Reading and typing ability
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Training in frontline operations (Live Chat & Email)
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts
- Legal work authorisation in Malaysia
Desired Qualifications
- 2-4 years of experience in Customer Service / Live-chat Customer Service
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
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