Japanese Speaking Customer Support Representative
HybridPuchong, Selangor, Malaysia
Puchong, Selangor, MalaysiaHybridFull TimeSmall
Full TimeSmall
Job Summary
Conduct live chat and email support for users in Japanese and English, ensuring accurate service for complex financial and crypto product inquiries. Diligently manage customer feedback and flag operational discrepancies or risks to management. Maintain deep knowledge of crypto trading platforms and market fundamentals while continuously improving team efficiency. Work onsite during day shifts and remotely during night shifts in a hybrid model, performing five days of work including weekends and holidays.
Required Qualifications
- Native-level Japanese proficiency
- Confidently support users on complex, written interactions related to financial and crypto products
- Reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Training in frontline operations (Live Chat & Email)
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts
- Legal work authorisation in Malaysia
Desired Qualifications
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
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