Japanese Speaking Customer Support Representative
HybridShah Alam, Selangor, Malaysia
Shah Alam, Selangor, MalaysiaHybridFull TimeSmall
Full TimeSmall
Job Summary
Conduct live chat and email support for users in Japanese and English, ensuring accurate service on complex financial and crypto product interactions. Diligently manage inquiries and complaints while flagging operational discrepancies, risks, or unusual situations to management. Maintain up-to-date knowledge of crypto trading platforms, products, and market fundamentals to convert customer needs into constructive feedback. Perform five days of shift work including weekends and holidays under a hybrid model requiring onsite day shifts and remote night shifts. Submit resumes to shofia.aula@cbtalents.org for consideration.
Required Qualifications
- Native-level Japanese proficiency
- Confidently support users on complex, written interactions related to financial and crypto products
- Reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Training in frontline operations (Live Chat & Email)
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts
- Legal work authorisation in Malaysia
Desired Qualifications
- 2-4 years of experience in Customer Service / Live-chat Customer Service
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
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