Japanese Speaking Customer Support Representative
HybridSeri Kembangan, Selangor, Malaysia
Job Summary
Assist customers with inquiries via live chat or email in Japanese and English, ensuring an efficient, accurate, and high-quality service experience. Diligently manage and follow up on inquiries or complaints from current and prospective users while demonstrating strong numerical acumen with figures and data. Be well equipped with crypto trading platforms, products, and market fundamentals, flagging discrepancies, potential risks, or unusual situations to management in a timely manner. Perform 5 days' shift work including weekends and public holidays under a hybrid model of onsite day shifts and remote night shifts. Native-level Japanese proficiency and experience in financial or fintech environments are required.
Required Qualifications
- Native-level Japanese proficiency
- able to confidently support users on complex, written interactions related to financial and crypto products
- reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Strong numerical acumen
- attention to detail
- comfort working with figures, data, and statistics
- Ability to perform 5 days' shift work
- including weekends and public holidays
- Willingness to work onsite during day shifts
- from home during night shifts
- according to the hybrid model
- Legal work authorisation in Malaysia
Desired Qualifications
- 2-4 years" of experience in Customer Service / Live-chat Customer Service, "training in frontline operations (Live Chat & Email)
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player
- committed and self-driven
- ability to respond positively and professionally to user requests
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