Japanese IT Operation Support Engineer
On-siteDalian, Liaoning, China
Job Summary
Resolve technical issues (hardware and software) from internal or external businesses and end users via incoming contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions regarding features, specifications, and repairs based on customer entitlement. Proactively assist businesses and end users to avoid or reduce problem occurrence by evaluating unique or complex installations and making resolution recommendations. Maintain excellent verbal and written communication skills in Japanese while utilizing advanced proficiency with case management databases and tools. Provide phone and remote support experience with superior customer service skills, advocating for the customer throughout the engagement.
Required Qualifications
- 1-3 years experience in relevant technologies and customer environments
- Excellent verbal and written communication skills in Japanese
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem solving skills
- Software and hardware knowledge of computing, storage and peripheral devices
- Advanced proficiency with case management databases and tools
- Superior customer service skills
- Phone and remote support experience
- E-support experience and knowledge
- Understand the customer to be an advocated for the customer
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.