Japanese BPO Operations Supervisor
On-siteQuezon City, Metro Manila, Philippines
Quezon City, Metro Manila, PhilippinesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Supervise a team of 15 bilingual agents by coaching, motivating, rewarding, and handling disciplinary actions as necessary. Assist in developing and improving operational procedures while delivering high-quality service to both internal and external customers, online and offline. Support agents in customer interactions requiring special attention and take customer calls as needed. Facilitate open communication among agents, supervisors, and management. Work Monday to Friday from 8 AM to 5 PM with minimal overtime of 30 minutes to an hour depending on business demands. This role is based in Eastwood, Quezon City.
Required Qualifications
- Proficient in the Japanese language
- Fluent in English
- At least 1 year of experience in a team leader role
- Willingness to work in Eastwood, Quezon City
Desired Qualifications
- Experience as a Team Leader in the BPO industry
- Knowledge of the BPO sector
- Previous sales experience
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