Janitorial National Director of Operations
$160,000–$160,000 year
On-siteNew Orleans, Louisiana, United States
Job Summary
Oversee all national janitorial and facility services by structuring processes, controlling budgets, and optimizing costs. Manage multi-tier management teams to ensure consistent execution of contract scopes, staffing models, and productivity targets. Lead regional, area, and site managers while designing, building, and implementing staffing models and KPIs. Provide regular performance updates to senior leadership and remain knowledgeable of all operational phases. Collaborate with Sales, Risk Management, HR, Procurement, and Finance to execute strategies for operational excellence, company growth, and profitability. Requires 7-10 years managing commercial janitorial operations and experience with multi-tier hierarchies.
Required Qualifications
- 7 - 10 years managing commercial janitorial and facility operations
- 5 years of direct experience managing a multi-tier hierarchy, specifically overseeing Area Managers, Project Managers, and large frontline cleaning teams
- Bachelor's degree in business, accounting, or a related field
- Valid reliable transportation and state driver's license
- Ability to lift items of up to 25 lbs
- Ability to sit at a desk, utilizing office equipment (computer, phone, etc.)
- Full-time exempt (salaried) position
- Travel as needed based on operational and business needs
- Ability to set the standard for performance through visible, engaged leadership
- Capacity to mentor mid-level staff and design effective training programs
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
- Strong business acumen with a broad understanding of fundamental business principles
- Analytical problem-solving skills with an impeccable attention to detail
- Knowledge of P&L management, budgeting, forecasting, and labor-cost calculation
- Contract Negotiations
- Competency in building scalable workflows, growth strategies, and contingency plans
- Deep knowledge of commercial cleaning chemicals, supplies, advanced equipment operation, and floor care techniques
- Strong project management skills with a focus on execution and results
- Excellent verbal and written communication skills
- Strong tech literacy
Desired Qualifications
- MBA or equivalent graduate degree preferred
- Bilingual: English & Spanish preferred
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