Janitorial National Director of Operations
$160,000–$160,000 year
On-siteCleveland, Ohio, United States
Job Summary
Oversee all national janitorial and facility services, structure standardized processes, and lead regional, area, and site management teams to ensure consistent execution of contract scopes and productivity targets. Control budgets, optimize costs, and design staffing models with KPIs while managing client relations and satisfaction. Provide regular performance updates to senior leadership and remain knowledgeable of all operational phases. Requires 7-10 years managing commercial janitorial operations, including P&L management, contract negotiations, and building scalable workflows. Reports directly to the President within a full-time exempt role with nationwide transfer opportunities.
Required Qualifications
- 7 - 10 years managing commercial janitorial and facility operations
- 5 years of direct experience managing a multi-tier hierarchy, specifically overseeing Area Managers, Project Managers, and large frontline cleaning teams
- Bachelor's degree in business, accounting, or a related field
- Valid reliable transportation and state driver's license
- Ability to lift items of up to 25 lbs
- Ability to set the standard for performance through visible, engaged leadership
- Capacity to mentor mid-level staff and design effective training programs
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
- Strong business acumen with a broad understanding of fundamental business principles
- Analytical problem-solving skills with an impeccable attention to detail
- Knowledge of P&L management, budgeting, forecasting, and labor-cost calculation
- Contract Negotiations
- Competency in building scalable workflows, growth strategies, and contingency plans
- Deep knowledge of commercial cleaning chemicals, supplies, advanced equipment operation, and floor care techniques
- Strong project management skills with a focus on execution and results
- Excellent verbal and written communication skills
- Strong tech literacy
- Full-time exempt (salaried) position
- Travel as needed based on operational and business needs
Desired Qualifications
- MBA or equivalent graduate degree preferred
- Bilingual: English & Spanish preferred
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