Jack in the Box - TEAM LEADER
On-siteHermiston, Oregon, United States
Job Summary
Lead team members in delivering exceptional guest experiences by training staff on food quality, safety protocols, and the JIB Hospitality Model. Monitor order accuracy, manage front-of-house and back-of-house operations including grill, assembly, and fryer stations, and ensure strict compliance with all restaurant policies and labor laws. Coordinate resources to maintain fast, consistent service while handling cash management and resolving guest complaints using the "Listen, Say Sorry, Make it Right" framework. Conduct on-boarding, provide performance feedback, and enforce grooming and uniform standards. Requires 6 months of JIB experience or 1 year in supervisory roles, with full certification in all workstations.
Required Qualifications
- 6 consecutive months JIB experience
- 100% certified in all workstations for internal promotes
- 1-year supervisory experience in a restaurant or retail customer service environment
- At least 18 years old
- Complete Team Leader training classes
- ServSafe certified (in certain states)
- Ability to speak, read, and write effectively in English
- Ability to speak another language to guests based on location of restaurant
- Excellent interpersonal skills
- Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division)
- Ability to work well with diverse groups of people
- Proven analytical skills
- Good organization and planning skills
- Self-starter who takes initiative and willingly accepts responsibility
- Basic knowledge of personal computers and related software applications
- Demonstrates integrity and ethical behavior
- Ability to stand and walk approximately 90%-95% of shift
- Ability to move freely throughout the restaurant
- Ability to lift and carry 15-25 lbs
- Ability to listen to guests' orders
- Ability to operate a cash register
- Ability to read video monitors
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