IVR Automation Tester with Cyara - R01568697
HybridNew York, United States or Manhattan, New York, United States
Job Summary
Design and maintain automated test scripts for Amazon Connect call flows using Cyara to simulate real-world voice interactions and stress-test IVR components. Integrate API-based tests for inbound/outbound call simulations and develop test suites using QTest to track defects and report quality metrics. Collaborate with cross-functional teams to integrate testing into the CI/CD pipeline and refine strategies through agile ceremonies. Ensure all documentation adheres to industry standards while contributing to internal training materials. This role requires 5+ years of automation testing experience with Python, Java, or JavaScript, located in NYC (Hybrid).
Required Qualifications
- 5+ years of experience in software testing with a focus on automation
- Hands-on experience with Amazon Connect and IVR testing
- Proven expertise in Cyara for automated contact center testing
- Experience with QTest for test case and defect management
- Proficiency in scripting languages like Python, Java, or JavaScript
- Familiarity with API testing and CI/CD integration
- Strong analytical and communication skills
Desired Qualifications
- Experience with additional automation tools and frameworks
- Knowledge of broader AWS services
- Certifications in software testing or QA
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