ITSM Specialist
$60,000–$80,000 year
Remote · Pierre, South Dakota, United States or United States
Pierre, South Dakota, United States or United StatesRemoteFull Time$60,000–$80,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
The ITSM Specialist at defi SOLUTIONS supports software development lifecycle through IT service management functions. Key responsibilities include change, release, incident, and problem management to maintain production environments and operational workflows.
Required Qualifications
- Strong knowledge of ITSM frameworks such as ITIL
- Strong communication, problem-solving, and organizational skills
- Familiarity with SDLC, Agile, and DevOps methodologies
- Familiarity with enterprise release frameworks and change control
- Experience with release automation tools and cross-functional coordination
- Ability to analyze logs and troubleshoot technical issues under pressure
- Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
- Willingness to participate in an on-call rotation for after-hours support
Desired Qualifications
- Experience in process automation and system monitoring tools
- Familiarity with ServiceNow
- Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, DataDog, PowerBI etc.)
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