ITSM Jira Administrator
RemoteVietnam
VietnamRemoteFull TimeSmall
Full TimeSmall
Job Summary
Manage and report incidents, changes, and problems while maintaining accurate ITSM records from creation to closure. Lead the Change Advisory Board and Release Management processes, conducting periodic assessments of Service Level Management and facilitating major incident conference bridges. Collaborate with cross-functional teams to define controls, implement new systems, and support ISO, SOC, PCI, and FDA certification processes. Provide technical leadership for Atlassian solutions including Jira, Confluence, and Spira Test, manage vendor engagements, and produce metrics against defined SLAs and SLOs. Ensure compliance with cybersecurity frameworks and industry standards in a regulated manufacturing and health environment.
Required Qualifications
- Microsoft Certification
- AZ-800: Administering Windows Server Hybrid Core Infrastructure
- AZ-801: Configuring Windows Server Hybrid Advanced Services
- AZ-500: Microsoft Azure Security Technologies
- SC-200: Microsoft Security Operations Analyst
- SC-400: Microsoft Information Protection Administrator
- AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
- ACP-420 Managing Jira Service Projects for Cloud
- Atlassian Certified Associate - ITSM with Jira Service Management
- Atlassian Certified Associate - Jira Software Board Configuration
- 3+ years of experience in implementing Atlassian products
- Experience with RESTful APIs, JSON, and XML
- Experience with Agile/Scrum or DevOps methodologies
- Experience with SQL, Python, PowerShell, or other scripting languages
- Experience with System and Data Architecture
- Experience or knowledge of SDLC pipeline tools such as Git, Jenkins
- Bachelor's degree in related engineering, computer science, or a related field
- 5+ years in cybersecurity, compliance, and risk management, with a focus on system certification and accreditation
- Strong knowledge of ITIL and Service Management frameworks
- Familiarity with related industry processes, policies, and ITIL/ITSM guidelines
- Experience with conducting CAB, risk analysis, and IT release management
- Familiarity with security controls, technologies, and best practices, including cyber security, access management, data protection, as well as incident management and response
- Experience conducting compliance assessments, audits, and risk assessments
- Solid understanding of network security principles, End point Security, secure system configurations, encryption technologies, and assurance of industrial networks
- Ability to manage multiple projects and priorities in a fast-paced environment
- Up-to-date knowledge of emerging security trends, threats, and technologies
- Position based onsite https://itcworldwide.com/locations
Desired Qualifications
- Manage Engine or Jira experience
- Experience of using ITIL processes, current ITIL certification preferred
- ITIL certified and a willingness to achieve formal ITIL certifications
- Careful attention to detail and an ability to demonstrate an understanding of the need for standards in IT
- The ability to plan, prioritize and organize work to meet tight deadlines
- Experience of using project plans
- Ability to work & collaborate effectively within a team environment
- Motivated to learn new technologies and produce process improvements and efficiencies
- Sense of urgency and able to prioritize work
- Ability to adopt change while continuing to deliver on assigned objectives
- Excellent communication skills to communicate complex quantitative analysis in a clear, precise, and actionable manner
- Collaborate with cross-functional teams to integrate security controls into the development and implementation of new systems, applications, and processes
- Have demonstrable experience and aptitude in working in a matrix organization where effective and robust negotiating skills are used successfully while maintaining good working relationships with members of that organization
- Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies
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