ITSM Consultant
On-siteGlasgow, Scotland, United Kingdom or Prestwick, Scotland, United Kingdom
Job Summary
Assess client IT service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption for incident, problem, change, and asset management while providing guidance on governance, metrics, and continuous improvement. Support service transition and transformation projects to enhance service capabilities. Conduct training and workshops for client teams and collaborate with stakeholders to ensure successful delivery of ITSM solutions. Maintain current knowledge of industry trends to provide innovative solutions. Bachelor's degree in Computer Science or related field required, with proven experience as an ITSM Consultant and strong ITIL v3 or v4 certification preferred.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments
- Experience with SERVICENOW
- Excellent analytical, problem-solving, and communication skills
- Ability to manage multiple projects and priorities effectively
- Experience in change management and service transition initiatives
- Client-facing experience with strong stakeholder management skills
Desired Qualifications
- ITIL v3 or ITIL 4 certification preferred
- Relevant ITSM certifications are highly desirable
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